{"id":7784,"date":"2022-02-23T08:18:00","date_gmt":"2022-02-23T08:18:00","guid":{"rendered":"https:\/\/www.oflox.com\/blog\/?p=7784"},"modified":"2026-01-06T10:03:56","modified_gmt":"2026-01-06T10:03:56","slug":"what-is-a-chatbot","status":"publish","type":"post","link":"https:\/\/www.oflox.com\/blog\/what-is-a-chatbot\/","title":{"rendered":"What is a Chatbot and How Does It Work: A-to-Z Guide for Beginners!"},"content":{"rendered":"\n<p>In today&#8217;s post, I will tell you, <strong>What is a Chatbot and How Does It Work<\/strong>, so if you want to know about it, then keep reading this article. Because I am going to give you complete information about this. So let&#8217;s get started.<\/p>\n\n\n\n<p>As we all know, in today&#8217;s time everyone is using chatbots on their website. And almost it is available in more than 50% of business websites. So have you thought, what is this? And how does it work?<\/p>\n\n\n\n<p>I think you have not considered all these topics. So I thought why not share a complete informational article about it with you. So that you can also get complete information about chatbots.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"2240\" height=\"1260\" src=\"https:\/\/www.oflox.com\/blog\/wp-content\/uploads\/2022\/02\/What-is-a-Chatbot.png\" alt=\"What is a Chatbot\" class=\"wp-image-7786\" srcset=\"https:\/\/www.oflox.com\/blog\/wp-content\/uploads\/2022\/02\/What-is-a-Chatbot.png 2240w, https:\/\/www.oflox.com\/blog\/wp-content\/uploads\/2022\/02\/What-is-a-Chatbot-768x432.png 768w, https:\/\/www.oflox.com\/blog\/wp-content\/uploads\/2022\/02\/What-is-a-Chatbot-1536x864.png 1536w, https:\/\/www.oflox.com\/blog\/wp-content\/uploads\/2022\/02\/What-is-a-Chatbot-2048x1152.png 2048w\" sizes=\"auto, (max-width: 2240px) 100vw, 2240px\" \/><\/figure>\n\n\n\n<p>Let us get complete information about What is a Chatbot and How Does It Work without wasting any time. How a Chatbot can help you. Let&#8217;s go about it.<\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_83 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<label for=\"ez-toc-cssicon-toggle-item-6a075d03d6a25\" class=\"ez-toc-cssicon-toggle-label\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/label><input type=\"checkbox\"  id=\"ez-toc-cssicon-toggle-item-6a075d03d6a25\"  aria-label=\"Toggle\" \/><nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.oflox.com\/blog\/what-is-a-chatbot\/#What_is_a_Chatbot\" >What is a Chatbot?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.oflox.com\/blog\/what-is-a-chatbot\/#Types_Of_Chatbot\" >Types Of Chatbot?<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.oflox.com\/blog\/what-is-a-chatbot\/#1_Rule-Based_Chatbot\" >1. Rule-Based Chatbot<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.oflox.com\/blog\/what-is-a-chatbot\/#2_AI-Based_Chatbot\" >2. AI-Based Chatbot<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.oflox.com\/blog\/what-is-a-chatbot\/#How_does_Chatbot_work\" >How does Chatbot work?<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.oflox.com\/blog\/what-is-a-chatbot\/#1_Rule-Based_Chatbots\" >1. Rule-Based Chatbots<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/www.oflox.com\/blog\/what-is-a-chatbot\/#2_AI-Based_Chatbots\" >2. AI-Based Chatbots<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/www.oflox.com\/blog\/what-is-a-chatbot\/#Advantages_of_Chatbot\" >Advantages of Chatbot?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/www.oflox.com\/blog\/what-is-a-chatbot\/#Disadvantages_of_Chatbot\" >Disadvantages of Chatbot?<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\" id=\"what-is-a-chatbot\"><span class=\"ez-toc-section\" id=\"What_is_a_Chatbot\"><\/span>What is a Chatbot?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>A <a href=\"https:\/\/en.wikipedia.org\/wiki\/Chatbot\" target=\"_blank\" rel=\"noreferrer noopener\">chatbot<\/a> is a software application used to conduct online chat conversations via text or text-to-speech in lieu of providing direct contact with a live human agent.<\/p>\n\n\n\n<p>If the word Chatbot is divided into two parts, then it will be divided into Chat and Bot. Chat means conversation and bot means Robot.<\/p>\n\n\n\n<p>In this way, Chatbot means the talking robot. This is not a physical robot. A chatbot is a type of computer program designed for general question-answering.<\/p>\n\n\n\n<p>Anyone can talk to Chatbot. As soon as you ask a question to the chatbot, the answer to which it knows, then it will definitely answer it immediately. You can talk to the chatbot just like you would talk to a human.<\/p>\n\n\n\n<p>There are many big companies that use chatbots, some of which are Hostinger, Massage Envy, Domino&#8217;s, Casper, etc.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"types-of-chatbot\"><span class=\"ez-toc-section\" id=\"Types_Of_Chatbot\"><\/span>Types Of Chatbot?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>There are 2 types of Chatbots. The first is a Rule-based chatbot and the second is an <a href=\"https:\/\/www.engati.com\/blog\/create-whatsapp-chatbot\" target=\"_blank\" rel=\"noreferrer noopener\">AI-based chatbot<\/a>. We will tell you in detail about these two chatbots.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"1-rule-based-chatbot\"><span class=\"ez-toc-section\" id=\"1_Rule-Based_Chatbot\"><\/span>1. <strong>Rule-Based Chatbot<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Rule-based chatbots are chatbots whose answers are already set. A set of questions are already put in the program of these chatbots, due to which they can answer only those questions which have been put in their program.<\/p>\n\n\n\n<p>If you ask them any such question which is not in their program, then they are not able to answer them. These chatbots are made for FAQs, in which some questions are already put and as soon as a user asks them a question, the chatbot immediately answers them.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"2-ai-based-chatbot\"><span class=\"ez-toc-section\" id=\"2_AI-Based_Chatbot\"><\/span>2. <strong>AI-Based Chatbot<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p><a href=\"https:\/\/www.peoplehum.com\/blog\/hr-chatbot-phia\" target=\"_blank\" rel=\"noreferrer noopener\">AI-based chatbots<\/a> are chatbots that can answer any question. No questions are put in this. User can ask any question to them. Such chatbots can immediately answer any question of the user.<\/p>\n\n\n\n<p>AI chatbots can learn over time. As they interact with the users, they become even smarter. These users learn this by talking and also increase the accuracy of their answers. The best examples of <a href=\"https:\/\/codiant.com\/services\/chatbot-development\/\" target=\"_blank\" rel=\"noreferrer noopener\">AI chatbots development<\/a> are Amazon&#8217;s Alexa, Google&#8217;s Assistant, Apple&#8217;s Siri, etc. These are all chatbots, which have become very smart today by learning over time.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"how-does-chatbot-work\"><span class=\"ez-toc-section\" id=\"How_does_Chatbot_work\"><\/span>How does Chatbot work?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>As you know above that there are 2 types of Chatbot. And both the chatbots work in different ways. We will tell you well about the working of both the chatbots.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"1-rule-based-chatbots\"><span class=\"ez-toc-section\" id=\"1_Rule-Based_Chatbots\"><\/span>1. <strong>Rule-Based Chatbots<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>First of all let&#8217;s talk about rule-based chatbots. Rule-based chatbots give only those answers to the users which are already saved in their database.<br>If the user asks a question that is not in the chatbot&#8217;s database, then he does not answer. These types of chatbots can only respond according to their limited information, unlike that they cannot do anything.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"2-ai-based-chatbots\"><span class=\"ez-toc-section\" id=\"2_AI-Based_Chatbots\"><\/span>2. <strong>AI-Based Chatbots<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>On the other hand, AI-based chatbots do not have any questions and answers saved in their database, but they answer with their intelligence. You can get your answer by asking them any question.<br>It learns according to the behavior of the users and the questions asked by them and keeps on developing itself very fast.<\/p>\n\n\n\n<p>Both the Chatbots have one thing in common and that is the way of talking. If the talk is happening in voice, then with the help of ASR (Automatic Speech Recognition) the <a href=\"https:\/\/www.ameyo.com\/product\/conversational-ai\/chatbot\" target=\"_blank\" rel=\"noreferrer noopener\">chatbot first converts the voice into text<\/a> and then responds to the user.<\/p>\n\n\n\n<p>But if the talk is happening in text, then the chatbot does not use technology like ASR and according to it, whatever is the most accurate answer to the question asked by the user, it gives to the user.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"advantages-of-chatbot\"><span class=\"ez-toc-section\" id=\"Advantages_of_Chatbot\"><\/span>Advantages of Chatbot?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Customer Support<\/strong> \u2013 With the help of Chatbots, it becomes easy to give support to people. Chatbots do the work of 1000 people alone, due to which the manpower is also less and the customers also get good service. And if a company goes to hire employees for customer support, then the company will have to hire thousands of employees and they will also have to pay salary.<\/li>\n\n\n\n<li><strong>Quick Reply<\/strong> \u2013 Chatbots reply faster than normal humans, so that the customer remains satisfied and happy. And when the customers are satisfied then the business grows.<\/li>\n\n\n\n<li><strong>24\/7 Available<\/strong> \u2013 Chatbots are available at work 24\/7 while employees are not available 24\/7. If the customer is asking any question even late at night, then chatbots can also answer it but employees cannot do so.<\/li>\n\n\n\n<li><strong>Saves Money<\/strong> &#8211; As we mentioned above that if you hire employees instead of chatbots, then you will have to pay salary to employees as well. But chatbots do not have to pay any salary, which saves money. <\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"disadvantages-of-chatbot\"><span class=\"ez-toc-section\" id=\"Disadvantages_of_Chatbot\"><\/span>Disadvantages of Chatbot?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Difficult To Create<\/strong> \u2013 Chatbots are not easy to build. Good coding is necessary to make chatbots, but nowadays some websites like Mobile Monkey have come in the market, with the help of which anyone can create chatbots very easily.<\/li>\n\n\n\n<li><strong>Lack of Emotions <\/strong>\u2013 There is no emotion of any kind in Chatbots due to which the user experience gets reduced a bit. Because if a person gives customer support instead of chatbots, then he can also joke with the customer a little, but due to no emotions, chatbots cannot do this. <\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"What are Chatbots, Types and Implementation  | A Beginners Guide \u2013 ( In Hindi)\" width=\"1200\" height=\"675\" src=\"https:\/\/www.youtube.com\/embed\/rfP4VDkXZhc?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<p>And if you want to know more details about chatbot, then you can watch the video above. And below are some questions and answers related to this, then you will have in your mind. Let&#8217;s know.<\/p>\n\n\n\n<p class=\"has-medium-font-size\"><strong>FAQ:)<\/strong><\/p>\n\n\n\n<div class=\"schema-faq wp-block-yoast-faq-block\"><div class=\"schema-faq-section\" id=\"faq-question-1645169144291\"><strong class=\"schema-faq-question\">What is Chatbot?<\/strong> <p class=\"schema-faq-answer\">A chatbot is a software application used to conduct on-line chat conversations via text or text-to-speech in lieu of providing direct contact with a live human agent.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1645169185749\"><strong class=\"schema-faq-question\">Who invented Chatbot?<\/strong> <p class=\"schema-faq-answer\">Chatbot was invented by Joseph Weizenbaum. He was a German-American computer scientist.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1645169207404\"><strong class=\"schema-faq-question\">When was Chatbot invented?<\/strong> <p class=\"schema-faq-answer\">Chatbot was invented in 1966.<\/p> <\/div> <\/div>\n\n\n\n<p><strong>Read also:)<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.oflox.com\/blog\/why-are-chatbots-essential-for-business\/\" target=\"_blank\" rel=\"noreferrer noopener\">Why are chatbots essential for business: A-to-Z Guide for Beginners!<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.oflox.com\/blog\/chatbot-for-recruitment\/\" target=\"_blank\" rel=\"noreferrer noopener\">5+ Ways Where Chatbot for Recruitment will help you: Full Guide!<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.oflox.com\/blog\/social-media-marketing-predictions-for-2022\/\" target=\"_blank\" rel=\"noreferrer noopener\">10+ Social Media Marketing Predictions for 2022: The A-to-Z Guide!<\/a><\/li>\n<\/ul>\n\n\n\n<p><em>So I hope you liked our article <strong>What is a Chatbot and How Does It Work<\/strong>. And if you still have any other suggestion related to this, then you can tell us in the comment box below. And thank you very much for reading the article<\/em>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>In today&#8217;s post, I will tell you, What is a Chatbot and How Does It Work, so if you want &#8230; <\/p>\n<p class=\"read-more-container\"><a title=\"What is a Chatbot and How Does It Work: A-to-Z Guide for Beginners!\" class=\"read-more button\" href=\"https:\/\/www.oflox.com\/blog\/what-is-a-chatbot\/#more-7784\" aria-label=\"More on What is a Chatbot and How Does It Work: A-to-Z Guide for Beginners!\">Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":7786,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2345],"tags":[13856,13812,13810,13853,13842,13846,13859,13849,13852,13845,9628,13860,13854,13866,13869,13848,13874,13850,13875,13813,13864,13872,13867,13868,13811,13855,13821,13809,13870,13808,13871,13862,13806,13807,13835,13843,13814,13827,13817,13833,13837,13815,13834,13818,13824,13816,13826,13832,13819,13844,10387,13858,13857,10386,13851,13836,13828,13823,13825,13873],"class_list":["post-7784","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-internet","tag-about-chatbots","tag-advantages-of-chatbot","tag-ai-based-chatbot","tag-chat-boat","tag-chat-bot","tag-chat-robots","tag-chat-with-chatbots","tag-chatboat","tag-chatboats","tag-chatboot","tag-chatbot","tag-chatbot-creation","tag-chatbot-definition","tag-chatbot-solutions","tag-chatbot-types","tag-chatbot-what-is","tag-create-chatbot","tag-define-chatbot","tag-different-types-of-chatbots","tag-disadvantages-of-chatbot","tag-features-of-chatbot","tag-how-chatbot-works","tag-how-do-chatbots-work","tag-how-does-a-chatbot-work","tag-how-does-chatbot-work","tag-meaning-of-chatbot","tag-oracle-what-is-a-chatbot","tag-rule-based-chatbot","tag-types-of-chat-bot","tag-types-of-chatbot","tag-types-of-chatbots","tag-uses-of-chatbot","tag-what-are-chatbot","tag-what-are-chatbots","tag-what-is-a-ai-chatbot","tag-what-is-a-chat-bot","tag-what-is-a-chatbot","tag-what-is-a-chatbot-agency","tag-what-is-a-chatbot-and-how-does-it-work","tag-what-is-a-chatbot-app","tag-what-is-a-chatbot-application","tag-what-is-a-chatbot-definition","tag-what-is-a-chatbot-development","tag-what-is-a-chatbot-example","tag-what-is-a-chatbot-platform","tag-what-is-a-chatbot-used-for","tag-what-is-a-customer-service-chatbot","tag-what-is-a-marketing-chatbot","tag-what-is-a-virtual-assistant-chatbot","tag-what-is-chat-bot","tag-what-is-chatbot","tag-what-is-chatbot-in-ai","tag-what-is-chatbot-technology","tag-what-is-chatbots","tag-what-is-chatbox","tag-what-is-the-cost-of-a-chatbot","tag-what-is-the-definition-of-a-chatbot","tag-what-is-the-purpose-of-a-chatbot","tag-what-type-of-ai-is-a-chatbot","tag-why-chatbots-are-important","resize-featured-image"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>What is a Chatbot and How Does It Work: A-to-Z Guide for Beginners!<\/title>\n<meta name=\"description\" content=\"In today&#039;s post, I will tell you, What is a Chatbot and How Does It Work, so if you want to know about it, then keep reading this article\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.oflox.com\/blog\/what-is-a-chatbot\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"What is a Chatbot and How Does It Work: A-to-Z Guide for Beginners!\" \/>\n<meta property=\"og:description\" content=\"In today&#039;s post, I will tell you, What is a Chatbot and How Does It Work, so if you want to know about it, then keep reading this article\" 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