10+ Best CRM Software for Small Business: A-to-Z Guide!

In today’s article, I am going to tell you 10+ Best CRM Software for Small Business. so if you want to know about it, then keep reading this article. Because I am going to give you complete information about it, so let’s start.

Are you also striving to compile all the client information from various sources and media? Do you have problems keeping up with customer and sales growth? Customer loyalty is really poor since you can’t establish a connection with them. Sales apps, especially CRMs, can be beneficial to you.

Sales apps are a great way to serve businesses and reduce their workload. These sales applications can increase the capacity of your small business to draw in and keep clients. Sales applications may lead to quicker sales, better tracking and communication procedures, happier staff members, and more sales volume.

The top sales applications may be divided into a number of areas, including project management, note-taking, and communication. Along with well-known platforms like Basecamp and Microsoft Teams, the top business sales apps also include lesser-known products like WiFi Map and Zoho.

Best CRM Software for Small Business

Your firm may utilize literally millions of applications. But selecting the applications that will enhance your operations requires careful consideration of a number of competing choices and a grasp of what a good app ought to provide. So, with such a number of software products, how to choose the most suitable one? So, we’re here to help.

Today’s article focuses on the same,i.e, “10+ Best CRM Software for Small Business”. The articles entail each bit of information necessary for you to know. 

Let’s get started!

Why CRM is Important for Sales?

Small firms should employ sales applications for a variety of reasons, including:

  • Faster sales

Without sales applications, the lengthy sales process would still be the norm. Among other things, sales applications may speed up data entry, shorten the interval between cold calls, and offer reports on sales activity. As a consequence, you’ll have more time to take care of other company demands or to find and keep new clients.

  • Complete tracking

Sales tools can monitor the productivity of your agents, website interactions with prospects, and much more. With this knowledge, you can analyze and improve your sales processes much more easily.

  • Improved communication

Finishing all of the sales-related activities might leave your team feeling pressed for time. Sales applications optimize communication so that your team uses fewer channels and much less time to stay in sync. More sales can occur with a team that works effectively together.

  • Employee happiness

Since sales applications make it easier for them to do their tasks, they might make your staff members happier. Additionally, the remote work features seen in many sales applications satisfy workers’ growing need for adaptable work hours and environments. Your staff may have the work-life balance they desire and need with the help of sales applications.

  • Increased sales

Apart from all these, sales applications are very skilled at assisting your team in preventing promising leads from vanishing. Every lead that is preserved represents an additional sale that could have been made except for the CRM Software.

Types of CRM Software?

You may purchase a variety of sales applications, such as:

  • CRM applications: These applications greatly simplify the jobs of sales, marketing, and customer service.
  • Apps for team collaboration and communication: These tools enable faster, more structured communication within and between your teams.
  • Tasks and project management apps: These apps group the tasks your team has to do into projects, each with a deadline and assignments for each team member.
  • Notes-taking apps: Apps for taking notes include tools for writing and managing conventional text notes. They also consist of programs for handwriting recognition, which turn handwritten notes on mobile devices into readable text.
  • Document management apps: As more and more businesses move online, effective technology for managing and organizing digital documents is becoming more and more crucial.
  • Travel applications: The top picks of the best business travel apps may make managing your company while you’re away from the office a lot easier.
  • Presentation apps: There are other tools available to help businesses deliver presentations both internally and publicly. PowerPoint is but one example.

Though there are various types of CRM Software, our main focus today will be on CRM software, i.e., customer relationship management software.

What is CRM software?

Customer relationship management (CRM) software is an effective tool for modern sales personnel, regardless of the size of the company. CRM software is used by the majority of big firms, but it’s less common among small enterprises, particularly startups.

If your company falls under this category, you might be able to get by for a while using a contact management tool, but you don’t have to sacrifice long-term CRM functionality. There are many CRMs available that were created especially for small enterprises and can assist you in realizing all of your sales potential while resulting in a quick sales process.

10+ Best CRM Software for Small Business

Well, there is a lot of CRM software online. But we have made a list of 10+ Best CRM Software for Small Business among them. which is as follows.

1. Salesforce Essentials

Salesforce Essentials is a cloud-based and best CRM Software for Small Businesses. It enables users to handle leads, prospects, sales funnels, support requests, and many more. With additional apps to be added later, the current offerings include Sales Cloud Essentials and Service Cloud Essentials.

With the ability to be integrated with Weflow, and Jotform Salesforce forms, workflow automation can be streamlined, and sales and customer service capabilities can be further enhanced

It also has Einstein Activity Capture, which eliminates the need for human data entry by automatically adding content from emails and calendar events to the necessary fields. Complete contact histories are kept, providing users with context for customizing subsequent client encounters. Sales representatives have a comprehensive perspective of clients thanks to the Lightning Sales Console in Sales Cloud Essentials, which includes important contacts, messages, activity history, and internal account conversations.

The native Salesforce mobile applications for Android and iOS allow users to view and change data from anywhere. Users who are connected to G Suite may access accounts, contacts, opportunities, and other CRM data from within Gmail and have data from Gmail and Google Calendar automatically captured.


  • UI that is well-known and simple
  • Effective e-mail and calendar capture
  • Contact management
  • organizes CRM activities for enterprises.
  • Outstanding mobile apps.
  • Access to the Salesforce technology stack


  • Expensive price
  • Finite reports
  • Beginners may find it hard to understand the workflow.

2. Zoho CRM Bigin

Bigin is a CRM from Zoho that is focused on building pipelines and was created especially for small and micro enterprises. Bigin is the cheapest CRM system on the market, costing $7 per user each month.

The designers of Bigin purposefully left out features that the majority of small enterprises would never make use of. Because of this, Bigin keeps his style simple and direct. However, Bigin does provide all the necessary capabilities, like integrated phone and email, various pipelines, workflow automation, activity management, and a completely customized dashboard to monitor important company data.

You may tailor each stage of your network in Bigin’s many pipelines for various business processes. You can simply filter contact and company information and constantly keep track of open negotiations by stage with a clear pipeline view. Bigin also uses the same pipeline view in their mobile apps, which is a significant advantage over the competition.

Bigin interacts with a number of well-known Zoho software, including Zoho Desk, Zoho Campaigns, and Zoho Forms. Some other apps which integrate well with Bigin are Google Workspace, Microsoft Office 365, Mailchimp, and Zapier. Their mobile apps for iOS and Android have received positive reviews.


  • CRM redesigned for mobile
  • integrates cutting-edge CRM capabilities into an affordable strategy.
  • Choices for built-in telephony
  • Possibilities for rich integration
  • Adaptable dashboards
  • Contextual information is readily available.


  • Some mobile integrations are only available for iOS devices.
  • Though the interface is intuitive, it might confuse traditional CRM users.

3. CRM Capsule

Capsule provides contact management, sales pipeline management, and company organization services to businesses of all sizes.

Capsule prioritizes sales possibilities and customer engagement. A CRM software designed to provide simple management within a single platform while also being ready for full integration with third-party apps to meet current corporate structures. Capsule’s CRM system is ideal for companies that engage with their customers through a variety of channels. It is also suitable for businesses that want to increase productivity and cut down on time-consuming tasks.

Capsule provides customers with the ability to monitor and forecast sales prospects and produce reports to follow up chances throughout the sales process. The capsule also offers a custom-built sales pipeline dashboard. A strong contact management system includes social media tracking tools to keep customer information updated and consolidates all information, documents, and correspondence from customers into one location for effective administration.

The capsule is a cloud-based solution that provides mobile capabilities via iOS and Android applications.


  • It reminds companies to get in touch with contacts they haven’t spoken to recently.
  • Excellent note-taking and sharing features.
  • many integrations with the most popular SMB tools.


  • More analytics tools would be helpful.
  • Finding some of the functionality requires some digging.
  • Larger enterprises might only have a restricted feature set.”

4. Freshsales CRM

For sales teams, Freshsales is a complete sales force automation system. It gives a salesperson everything they require to get high-quality leads, have contextual discussions, close transactions using AI-powered insights, and develop long-lasting client connections.

Freshsales automates the sales process, boosts productivity and efficiency in everyday tasks, and gives sales teams more time for selling by integrating email, phone, chat, and telephony. Salespeople may use Freddy AI to gain insights on the best offers to pursue, what steps to take, and how to forecast income. It has effective pipeline management which aids businesses in growth. Additionally, the choice to use native CPQ makes it simple to generate and share quotations as well as other essential sales assets.

Freshsales is the appropriate choice if you require a way for your marketing teams to manage client data, customize and automate email campaigns, and locate the best sales prospects. For teams in sales and marketing, it offers an all-inclusive solution. It offers chat, phone, marketing automation, and sales force automation in one system to help you achieve your objectives.


  • For small enterprises, Freshsales makes CRM simpler.
  • several opportunities for customization.
  • AI assistant that is proactive
  • Several integrations are used to increase functionality.


  • There are no reports offered in the free plan.
  • Determining which strategy is the best might take some time.

5. Less Annoying CRM

Less annoying CRM, sometimes known as LACRM, was created especially for small firms. They provide a comprehensive, single-price solution that includes task management, contact management, lead tracking, and ensuring that follow-ups are sent.

LACRM’s small yet flexible toolbox has you covered when it comes to maintaining all of your clients and other contacts, following your leads through pipelines, and keeping track of events and activities.

Within LACRM, which offers each user their own email logging address, emails sent and received outside of a CRM platform may be recorded.


  • The newly revamped UI is simpler to use.
  • Several possibilities for support and assistance
  • Excellent use of mobile websites


  • There will be a little learning curve for current users.
  • An updated UI
  • Simple reporting capabilities

6. Vtiger

Vtiger is a cloud-based CRM system built on the most innovative open-source platform. More than 300,000 businesses rely on them to run their primary sales, marketing, and support operations. Top review websites routinely name Vtiger as a leader in the CRM industry. You can now access enterprise-grade CRM features driven by AI/ML with the new Vtiger Cloud CRM V9. With Vtiger, you can enable your team to provide exceptional customer experiences throughout the full client purchase process.

Vtiger will be a good choice if your firm is a small-to-medium-sized organization with agile sales, customer service, and marketing teams devoted to enhancing growth, marketing ROI, and client pleasure.


  • Cost-effective and complete small company CRM
  • Email, phone, and note-taking features which is easily accessible 
  • 24-hour responsive service
  • An excellent proactive alert system encourages business activity.


  • Innovative but difficult menu and navigation systems
  • It is common to need to open several tabs and pages.
  • Not recommended for businesses with multiple sales funnels.

7. Monday.com

While developing monday.com CRM, the fundamentals of CRM features and procedures were taken into consideration. However, they also understood that other support teams, such as sales enablement, marketers, and designers, would use it. As a result, they made it a notch above the rest of the CRM software, which just facilitates contact management.

The most recent product, Monday Sales CRM, has only improved the cloud-based Work OS.

It entails a lot you could possibly need in a workplace, including project management, task management, and analytics. The versatility of Monday.com allows it to support the projects and processes of your company’s marketing, IT, software development, sales, CRM, HR, and other departments. In essence, any firm may integrate many departments into a single workplace, improve cooperation, and expedite the project management process.


  • Modern user interface
  • Very adaptable.
  • Dispenses with in-app automation
  • It contains templates


  • Pricing and plans are very complicated.
  • Navigation options that are inconsistent and Byzantine
  • The 14-day trial is not long enough to understand the software.

8. Onpipeline

Small and medium firms can use Onpipeline, a cloud-based sales CRM. Every functionality your sales team requires to improve performance. Unlimited usage and storage are available, and most importantly, it’s really simple to use. Without a binding commitment, the first month is free.

With this sales CRM, you can monitor your sales funnel visually, gather and sort leads from outside sources using online forms and APIs, and do much more. centered on assisting you in tracking deals without having to spend hours filling out forms Take charge of your sales process by setting events for your subsequent activities that sync with your Gmail or Outlook calendar, among other things. As opposed to other CRM systems, Onpipeline does not require training sessions.


  • Simple to use
  • Simply integrating the data
  • Pleasant-looking tabular views


  • Only CSV files are used to import data.
  • Syncing emails is difficult.
  • Mobile apps with a focus on the map function would be quite beneficial.

9. CRM Pipedrive

Pipedrive is primarily concerned with facilitating the sales process and managing relationships, as implied by its name. In order to advance the customer through the sales funnel and seal the transaction, the CRM provides a straightforward, highly graphical user interface.

The tool helps you maintain contacts, pick up leads, manage your pipeline, and stay on top of transactions. It enables you to centralize your workflow, sync information across channels, and prioritize your most important sales activity. By reducing the time spent on administrative activities, you have more time to focus on developing relationships and streamlining the sales process.

A variety of sales pipelines that are tailored to the circumstances around a particular product or service may be built. Keep your focus where it should be with automatic reminders, notifications, and follow-up alerts. You can do more with a mobile app for both iOS and Android.

You may see messages from any email provider you use in-app thanks to full email sync. You can add contacts from your preferred email platform, make notes, and organize sales activities thanks to Gmail integration, which comes in the shape of a practical sidebar app.


  • It has a user-friendly interface and a deal-driven process.
  • Strong mobile applications together with call and email synchronization
  • Helps SMBs maintain their CRM procedure


  • Limited capabilities in relation to the cost
  • There is no division between contact and lead lists.

10. HoneyBook

A complete business solution, HoneyBook doesn’t exactly fit the mold of a conventional CRM. This is so because HoneyBook is not intended for really large organizations. It was created especially for entrepreneurs running independent small enterprises that offer specialized services.

You may collect leads with HoneyBook from your mailbox, social media accounts, web forms, and more, and the CRM system will immediately save their data to your account.

One of the greatest solutions for independent contractors and small company owners is HoneyBook, because of a number of essential features. It arranges everything into projects that you may give your own titles to, making sure that they correspond to your primary offerings. You may store timelines, notes, contracts, online invoicing, payments, and more within each project.

In addition to being straightforwardly organized, it also facilitates client communication. Since you can automatically answer questions and send follow-up messages when the leads go silent, HoneyBook Automations prevent leads from sliding through the cracks over time. You may also submit contracts and invoices simultaneously using HoneyBook’s exclusive online proposal software to expedite and strengthen your booking process.


  • CRM for business owners that is warm and focuses on users.
  • Simple onboarding and excellent support.
  • Payments, automation, and business management are all integrated into this dynamic pipeline-focused system.
  • Multipurpose applications for iOS and Android


  • It is more expensive than alternative CRMs for small businesses.
  • Bigger teams or corporations might not be appropriate.
  • Only a few integrations


To conclude, CRM Software reduces loads and helps you in time management too. You can utilize the time for other productive work which can enhance your business growth. It aids in numerous ways such as faster and increased sales, effective communication, workflow management, and a lot more.

Above entails the 10+ Best CRM Software for Small Business, you can definitely read along. But yeah while making a choice rest assured you choose the one which fulfills all your needs and do read the policy ones. 

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