1. Information we collect
When you contact Oflox® through our project form or by email, we may receive information such as your name, email address, phone number, selected service, and the project details you choose to provide. For lead verification and security, a form submission also records the IP address visible to our web server and limited technical metadata available from your browser, such as user-agent/browser information, language, screen/viewport size, time zone, referrer and, where supported, basic connection-quality information.
Optional location: precise browser location is not collected automatically. If you choose the location-verification option in the contact form, your browser will display a permission request. Location coordinates are sent with the inquiry only when you explicitly allow that request.
Technical signals are not guaranteed to identify a person or device. VPNs, proxies, carrier networks, privacy tools and browser settings can mask or alter IP, location and device/network information.
2. How we use information
We use submitted information to respond to inquiries, understand project requirements, provide requested services, communicate about active work, improve website usability, prevent abuse, maintain system security, and help distinguish genuine project inquiries from spam or fraudulent submissions.
We do not sell personal information submitted through our website contact form.
3. Security
Our contact form uses server-side validation, input length limits, anti-spam checks and rate limiting. No internet service can guarantee absolute security, but we use reasonable safeguards designed to reduce misuse and unauthorized access.
5. Third-party services and external links
Our website may link to third-party platforms such as YouTube and the Chrome Web Store. We may also embed third-party content. When you interact with those services, their own privacy policies and terms apply. Oflox® does not control how independent third-party services process information.
The Oflox APK and individual Chrome extensions may include product-specific privacy disclosures where required by the platform or functionality.
6. Data retention
Inquiry information may be retained for as long as reasonably necessary to respond to the request, maintain business records, provide services, resolve disputes, prevent abuse, or meet applicable legal and accounting obligations.
7. Your choices and requests
You may contact us to request correction or deletion of personal information you previously submitted to us, subject to applicable legal, contractual and record-keeping requirements.
8. Children’s privacy
Our business services are not directed specifically to children. If you believe a child has submitted personal information to us without appropriate authorization, contact us so we can review the request.
9. Refund Policy
Refund eligibility for Oflox® services depends on the nature of the project, the work already completed, third-party costs incurred, and the commercial terms agreed with the client before work begins.
Before work starts
If a paid project is cancelled before any work has started, the client may contact Oflox® to request a refund. Any non-refundable payment gateway charges, third-party purchases, domain, hosting, software, advertising, licensing, or other committed costs may be deducted where applicable.
After work has started
Once strategy, design, development, marketing, consulting, research, content, setup, deployment, or any other agreed work has started, payments relating to completed work, reserved resources, milestones, or incurred costs may be non-refundable. Where a partial refund is considered, it will be assessed against the work completed and costs already committed.
Completed or delivered services
Payments for services that have been substantially completed, delivered, approved, published, deployed, or otherwise used by the client are generally not refundable unless a separate written agreement states otherwise.
Digital products and third-party services
Fees paid for third-party platforms, APIs, subscriptions, advertising spend, domains, hosting, licences, app stores, marketplaces, or other external services are subject to the relevant provider’s terms and may not be refundable by Oflox®.
How to request a refund
To request a refund review, email support@oflox.com with your name, project or invoice reference, payment details, and the reason for the request. We will review the request against the agreed scope, completed work, and applicable project terms.
10. Changes to this policy
We may update this Privacy Policy and Refund Policy when our website, services, technology, commercial practices or legal requirements change. The effective date shown at the top of this page indicates the current published version.
11. Contact Oflox®
For privacy questions or requests, contact support@oflox.com or call (+91) 9720703787.
Oflox®
Dehradun, Uttarakhand, India