Have you built your website on WordPress? So I am going to tell you about 5+ Best Live Chat Plugin for WordPress Website, so if you want to know about them, then keep reading this post today. Because I am going to give you complete information about this, so let’s start.
As everyone now knows, it is quite easy to create a website on WordPress, and if you have created one, and you are looking for a plugin to interact with your visitors and customers, then I recommend you to best online customer support plugin for WordPress”.
Guys, you will find tons of WordPress plugins for live chat, and they will tempt you to have a better live chat experience, but how are the service, support, and features of those plugins. You will find out later. And then you have to repent.
So that’s why your customers do not have trillions of experience while chatting with you, for this I am going to tell you about 5+ WordPress helpdesk plugin-free & live chat plugins for WordPress free. So let’s get started.
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5+ Best Live Chat Plugin for WordPress Website!
There comes a time when cultivating customers and nurturing client relationships becomes more important than anything else. Do you know how many users abandon their shopping carts without checking out? More than 67 percent of users on eCommerce websites! If a customer has a question about their purchase, they want it answered as soon as possible. When you use a live chat support plugin, you can instantly respond to user questions and turn them into paying customers who keep coming back for more.
Businesses must have a website in today’s increasingly digitized world if they want to survive and prosper. However, to be successful on the Internet, you need more than just a website. You will also need the right tools. A new era of customer service has emerged, one that relies on technology. To ask a question about a product they’re considering, most customers aren’t going to wait around for an email response or a phone queue to be cleared. Without an immediate response to their questions, customers will leave your store and go somewhere else. Customers want a real person to answer their questions in real-time and help them make a purchase. To help with this, you can install a live chat plugin on your website.
Live chat for eCommerce stores has five major advantages.
- Live chat answers customers’ questions before they become concerns.
Because they can’t find an answer to their question, your customer is more likely not to make a purchase. It doesn’t take long for the hesitation to turn into doubt and drive a potential customer away. This means that even though you reply to the customer’s question as soon as possible, they are already bored and they might have lost interest in buying from you altogether. It will take much more effort to persuade that potential customer to return to your store than it would have taken if their questions could have been answered instantly. As a result of live chat, customers can get answers quickly so they can carry on with their shopping without any concerns.
- For both you and your customers, live chat is a huge time saver!
Studies show that the majority of customers believe that a company’s respect for their time is the most important aspect of excellent customer service. Incorporating live chat into your website is one of the most effective ways to save your customers time. They don’t have to stop what they’re doing and call you or wait for a response from your agents. Live chat can save your company money in addition to saving you time. Customer queries can be answered quickly with the help of a well-trained chat support team. Aside from that, you’ll only have to pay for a few chat support agents, so it’s a bargain.
- Stay on-brand with live chat
Customers will have a seamless customer service experience when you embed a live chat feature directly into your online store. It is also possible for live chat agents to respond in the same tone of voice as your website to ensure a seamless experience for your customers and visitors, in turn setting a personalized tone for your brand.
- The information you gain from a live chat session is priceless.
As soon as your chat support agents have resolved the customer’s issue with live chat, you can ask them for feedback during the conversation itself. Furthermore, because live chat occurs in real-time, you can capitalize on the momentum of interaction without delay and gain valuable customer insight as a result of it.
- Live chat adds a personal touch to your online store.
Customers can get immediate assistance from a real person via a chatbox, which feels more like a traditional store experience than just having a phone number to call or an email address to send an email from.
Now that we know the various benefits of adding a live chat plugin to our website, let’s have a look at the best live chat plugins available in the market.
1. Zendesk Chat
When it comes to living chat services for WordPress users, Zendesk Chat is among the most widely used ones. With beautiful, customizable layouts and themes, Zendesk’s chat boxes are among the most stylish ones available. The Dashboard can be accessed from anywhere to respond to visitor messages, but if you prefer a dedicated Android or iPhone app, you can do so as well. You can review chat performance, monitor chat history, and learn about your visitors in real-time with the dashboard.
2. WSChat
With the WSChat plugin for WordPress, you can easily add live chat to your website, making it easier for your customers to get in touch with you. To respond to a customer’s request for assistance at a later date using this solution is simple because all conversations are recorded and accessible from one single chat thread. The plugin does not rely on external API calls, as other live chat plugins do. It is possible to see who is currently on your website and initiate a chat with them to help them understand the products or services you provide. In real-time, you can respond to customer inquiries as well as receive feedback from the chat. WSChat stands out from other WordPress live chat plugins in part because it is self-contained and de-centralized. Because all of the data is stored on your server, you have complete control over your data.
3. Tawk.To Live Chat
Visitors to your website can be monitored and contacted via live chat; support tickets can be answered, and a self-help center can be created for customers – all for free with the Tawk.To Live Chat plugin. There are many features and functionalities available on Tawk.to and they are all available for free. Adding a line of JavaScript to your website to get things running is an option, but installing and using the WordPress plugin is simple. Tawk.to is a good choice if you need a lot of features in your live chat plugin, but you’re on a tight budget. Due to its high-quality services, it’s also a great choice for those with a limited budget and no dedicated support team.
4. LiveChat
This is a very handy live chat solution, and it’s designed to be easy to use for everyone in the conversation. Clients are greeted by LiveChat’s chatbox, which is located at the bottom of the page. That box remains visible at all times and is visible with a single click. As soon as the conversation is over, your customers can provide feedback and rate their experience with your agent by leaving feedback. In addition, customers can give you a shout-out on social media by using the share buttons embedded in the chat box’s interface.
5. HubSpot Live Chat
HubSpot is one of the biggest names when it comes to marketing as a whole. You can choose from a Content Management System (CMS), a CRM, and live chat. The Service Hub package includes live chat and support ticketing as well as automated bots and much more. All of these features are available for free and can be found within the dedicated WordPress plugin. Scaling up support and bringing together all of your channels to ensure a successful process is now possible.
6. Olark
Olark is a popular solution, and for good reason. It’s one of the more visually appealing live chat plugins on the market, with functionality to match. It enables you to organize the information gathered from your users within Olark or your preferred CRM. Forms can even be created that will help you qualify the user and get a head start on assigning them to the right agent. The way you’re able to use the feedback from your interactions to improve your support service is particularly impressive. In terms of better-targeted support, future sales opportunities, and other benefits of creating complete profiles for users for you, this could be beneficial.
Conclusion!
To a large extent, the best solution for one business may not be the best solution for another. Determining which live chat plugin is best for your requirements, budget, and resources is therefore more dependent on your personal preferences and circumstances.
But if you do not yet know the difference between wordpress.com vs wordpress.org, then you can watch this video. And you can get complete information on this subject. And now if you want, you can read this article related to WordPress.
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So, friends, I hope that you have liked our article 5+ Best Live Chat Plugin for WordPress Website. And if you still have any questions and suggestions related to this, then you can tell us in the comment box below. And thank you so much for reading this post.