What is a Chatbot and How Does It Work: A-to-Z Guide for Beginners!

In today’s post, I will tell you, What is a Chatbot and How Does It Work, so if you want to know about it, then keep reading this article. Because I am going to give you complete information about this. So let’s get started.

As we all know, in today’s time everyone is using chatbots on their website. And almost it is available in more than 50% of business websites. So have you thought, what is this? And how does it work?

I think you have not considered all these topics. So I thought why not share a complete informational article about it with you. So that you can also get complete information about chatbots.

What is a Chatbot

Let us get complete information about What is a Chatbot and How Does It Work without wasting any time. How a Chatbot can help you. Let’s go about it.

What is a Chatbot?

A chatbot is a software application used to conduct online chat conversations via text or text-to-speech in lieu of providing direct contact with a live human agent.

If the word Chatbot is divided into two parts, then it will be divided into Chat and Bot. Chat means conversation and bot means Robot.

In this way, Chatbot means the talking robot. This is not a physical robot. A chatbot is a type of computer program designed for general question-answering.

Anyone can talk to Chatbot. As soon as you ask a question to the chatbot, the answer to which it knows, then it will definitely answer it immediately. You can talk to the chatbot just like you would talk to a human.

There are many big companies that use chatbots, some of which are Hostinger, Massage Envy, Domino’s, Casper, etc.

Types Of Chatbot?

There are 2 types of Chatbots. The first is a Rule-based chatbot and the second is an AI-based chatbot. We will tell you in detail about these two chatbots.

1. Rule-Based Chatbot

Rule-based chatbots are chatbots whose answers are already set. A set of questions are already put in the program of these chatbots, due to which they can answer only those questions which have been put in their program.

If you ask them any such question which is not in their program, then they are not able to answer them. These chatbots are made for FAQs, in which some questions are already put and as soon as a user asks them a question, the chatbot immediately answers them.

2. AI-Based Chatbot

AI-based chatbots are chatbots that can answer any question. No questions are put in this. User can ask any question to them. Such chatbots can immediately answer any question of the user.

AI chatbots have the ability to learn over time. As they interact with the users, they become even more smart. These users learn this by talking and also increase the accuracy of their answers.
The best examples of AI chatbots are Amazon’s Alexa, Google’s Assistant, Apple’s Siri, etc. These are all chatbots, which have become very smart today by learning over time.

How does Chatbot work?

As you know above that there are 2 types of Chatbot. And both the chatbots work in different ways. We will tell you well about the working of both the chatbots.

1. Rule-Based Chatbots

First of all let’s talk about rule-based chatbots. Rule-based chatbots give only those answers to the users which are already saved in their database.
If the user asks a question that is not in the chatbot’s database, then he does not answer. These types of chatbots can only respond according to their limited information, unlike that they cannot do anything.

2. AI-Based Chatbots

On the other hand, AI-based chatbots do not have any questions and answers saved in their database, but they answer with their intelligence. You can get your answer by asking them any question.
It learns according to the behavior of the users and the questions asked by them and keeps on developing itself very fast.

Both the Chatbots have one thing in common and that is the way of talking. If the talk is happening in voice, then with the help of ASR (Automatic Speech Recognition) the chatbot first converts the voice into text and then responds to the user.

But if the talk is happening in text, then the chatbot does not use technology like ASR and according to it, whatever is the most accurate answer to the question asked by the user, it gives to the user.

Advantages of Chatbot?

  1. Customer Support – With the help of Chatbots, it becomes easy to give support to people. Chatbots do the work of 1000 people alone, due to which the manpower is also less and the customers also get good service. And if a company goes to hire employees for customer support, then the company will have to hire thousands of employees and they will also have to pay salary.
  2. Quick Reply – Chatbots reply faster than normal humans, so that the customer remains satisfied and happy. And when the customers are satisfied then the business grows.
  3. 24/7 Available – Chatbots are available at work 24/7 while employees are not available 24/7. If the customer is asking any question even late at night, then chatbots can also answer it but employees cannot do so.
  4. Saves Money – As we mentioned above that if you hire employees instead of chatbots, then you will have to pay salary to employees as well. But chatbots do not have to pay any salary, which saves money.

Disadvantages of Chatbot?

  1. Difficult To Create – Chatbots are not easy to build. Good coding is necessary to make chatbots, but nowadays some websites like Mobile Monkey have come in the market, with the help of which anyone can create chatbots very easily.
  2. Lack of Emotions – There is no emotion of any kind in Chatbots due to which the user experience gets reduced a bit. Because if a person gives customer support instead of chatbots, then he can also joke with the customer a little, but due to no emotions, chatbots cannot do this.

And if you want to know more details about chatbot, then you can watch the video above. And below are some questions and answers related to this, then you will have in your mind. Let’s know.


What is Chatbot?

A chatbot is a software application used to conduct on-line chat conversations via text or text-to-speech in lieu of providing direct contact with a live human agent.

Who invented Chatbot?

Chatbot was invented by Joseph Weizenbaum. He was a German-American computer scientist.

When was Chatbot invented?

Chatbot was invented in 1966.

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